Privacy Policy
Effective Date: October 11, 2026
Last Updated: October 11, 2026
EZ Pro Maintenance, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://EZProMaintenance.com, contact us, request an estimate, or use our maintenance and related services.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Full name
Phone number
Email address
Mailing address or service property address
Information you provide when requesting an estimate or contacting us
Service Information
Details about the maintenance or other services you request
Property details relevant to providing our services
Appointment dates, service history, and customer communications
Technical Information
IP address
Browser type and device information
Website usage data and pages visited
Cookies and similar tracking technologies
We collect information directly from you, automatically through our website, and through service providers that help us operate our business.
2. How We Use Information
We may use the information we collect to:
Respond to inquiries and estimate requests.
Schedule, confirm, and manage appointments.
Provide, maintain, and improve our services.
Communicate about requested services, estimates, scheduling, and customer support.
Send SMS messages and other communications when you have provided the required consent.
Maintain customer records and manage our business operations.
Improve our website, analyze website usage, and protect against fraud or misuse.
Comply with applicable legal obligations.
We do not use your personal information for purposes incompatible with those described in this Privacy Policy without obtaining consent where required by law.
3. SMS Messaging and Communications
SMS Consent
When you voluntarily provide your phone number and expressly consent to receive text messages from EZ Pro Maintenance, LLC, we may send you SMS messages related to the purposes described at the point of opt-in.
Depending on your consent and the services requested, messages may include:
Appointment confirmations and reminders
Estimate and service updates
Responses to customer inquiries
Customer service notifications
Promotional messages, only where separately authorized and permitted by applicable law
Consent to receive marketing text messages is not a condition of purchasing goods or services. Where applicable, consent for promotional messages will be obtained separately from consent for transactional or service-related communications.
Message Frequency and Rates
Message frequency may vary depending on your interactions with us and the services you request. Message and data rates may apply depending on your mobile carrier and wireless plan.
Opting Out
You may opt out of SMS messages at any time by replying STOP to a message you receive from us. After processing your request, we will stop sending the applicable SMS messages, except for any permitted confirmation or communications necessary to comply with applicable law.
Getting Help
For assistance, reply HELP to a message you receive from us or contact us using the information provided in the Contact Information section below.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and other factors outside our control.
SMS Consent and Privacy
Your consent to receive SMS messages, including your mobile number and SMS opt-in information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
We may share information with service providers that process communications on our behalf, solely to provide our services and operate our messaging systems. These providers are not authorized to use your SMS consent or mobile information for their own independent marketing or promotional purposes.
4. Data Sharing Policy
We do not sell your personal information.
We may disclose personal information only as reasonably necessary for legitimate business purposes, including:
Service providers: Companies that support our website, customer relationship management, scheduling, communications, payment processing, and business operations.
Technology providers: Platforms that process customer information on our behalf, subject to applicable contractual and privacy obligations.
Legal requirements: Government authorities, regulators, courts, or other parties when disclosure is required by law or necessary to protect our legal rights.
Business transfers: A successor or acquiring entity in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal protections.
Mobile Information Protection: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver messaging services and that are prohibited from using such information for their own marketing or promotional purposes.
We do not sell or provide SMS consent records to third parties for their own marketing campaigns.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
Help our website function properly.
Remember user preferences.
Understand website traffic and visitor behavior.
Improve website performance and user experience.
Measure the effectiveness of our marketing efforts, where applicable.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet contractual obligations, resolve disputes, and comply with applicable legal requirements.
7. Third-Party Services
We may use third-party platforms and service providers to help operate our business, manage customer relationships, communicate with customers, and deliver our services.
These providers may include:
GoHighLevel: We may use GoHighLevel as a customer relationship management (CRM), automation, and communications platform to store customer information, manage inquiries, and facilitate SMS messages and other communications on our behalf.
Other providers may support website hosting, analytics, appointment scheduling, payment processing, and business administration.
These providers may process personal information as necessary to perform services for us, subject to applicable agreements and legal requirements. Their processing of information may also be governed by their own privacy policies.
We do not authorize our service providers to use SMS opt-in data or consent for their own independent marketing or promotional purposes.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Withdraw consent to communications where consent is the legal basis for processing.
Opt out of SMS messages by replying STOP.
Request information about how we collect, use, or disclose your personal information.
Exercise other privacy rights available under applicable law.
To submit a privacy request, contact us using the contact details below. We may need to verify your identity before processing certain requests.
We will handle requests in accordance with applicable law.
9. Children's Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws. Any updated version will be posted on our website with a revised “Last Updated” date.
Your continued use of our website or services after an update does not override any consent requirements imposed by applicable law.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Business Name: EZ Pro Maintenance, LLC
Contact Person: Jesus Navarro
Business Address: 2403 Colgate Circle, College Station, TX 77840
Phone: 979-450-2034
Email: [email protected]
Website: https://EZProMaintenance.com
We will make reasonable efforts to respond to privacy inquiries within the time required by applicable law.
By using our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy.